Channel Partner Inside Sales Specialist

Mitel; Charleston (SC); On-site; USD 67,000 - 83,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Matching 401(k) plan

Paid time off

Employee Assistance Program

Job summary

At Mitel, you will help businesses connect, collaborate and enhance customer experiences by supporting channel partners and driving revenue growth within our global organization. This role serves as a key day-to-day resource for partners, guiding them through Mitel tools, programs, products, resources, and processes while identifying opportunities to increase engagement and sales.

The Inside Sales Representative collaborates with partner teams, analyzes sales data, and supports marketing-driven

Qualifications

• Bachelor's degree or experience in lieu of education.
• 2+ years of inside sales, customer service, account management, or related experience.
• Strong interest in technology, telecommunications, and channel sales.
• Excellent communication and interpersonal skills with the ability to build relationships.
• Analytical mindset with proficiency in Excel, PowerPoint, and CRM tools.
• Self-motivated, eager to learn, and able to work independently and in a team environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the primary day-to-day point of contact for assigned channel partners and provide responsive, high-quality support.
• Develop strong working relationships with partners and become a trusted resource for their questions, needs, and business opportunities.
• Assist partners with product, pricing, quoting, ordering, program, and general sales-related questions.
• Help resolve partner issues by coordinating with the appropriate internal Mitel teams.
• Proactively communicate relevant Mitel programs, promotions, product updates, resources, and initiatives to partners.
• Analyze sales data and partner performance metrics to provide insights and recommendations.
• Collaborate with marketing teams to develop partner enablement materials, promotional campaigns, and sales resources.
• Proactively reach out to partners to identify opportunities, follow up on leads, and encourage sales activity.
• Support partners throughout the sales process, from initial opportunity identification through close.
• Help partners identify the right Mitel solutions based on customer requirements.
• Monitor partner activity and identify opportunities for increased revenue, product adoption, or expansion.
• Work closely with internal teams to enhance channel partner satisfaction and streamline processes.

Skills

Excel

PowerPoint

CRM tools

Salesforce

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

At Mitel, you will help businesses connect, collaborate and enhance customer experiences by supporting channel partners and driving revenue growth within our global organization. This role serves as a key day-to-day resource for partners, guiding them through Mitel tools, programs, products, resources, and processes while identifying opportunities to increase engagement and sales.

The Inside Sales Representative collaborates with partner teams, analyzes sales data, and supports marketing-driven