Channel Account Manager (Fully Remote)

Huntress; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Huntress, a remote-first cybersecurity company founded in 2015, seeks a Channel Account Manager to drive revenue through partnerships and expansions. You will act as a trusted advisor, delivering solutions that boost satisfaction and platform adoption across your partner book.

Responsible for renewals, upsell opportunities, and strategic cross-sell motions, you will maintain CRM hygiene and leverage AI tools for prep and organization.

Qualifications

• 2+ years in account management, direct sales, or a similar post-sales role.
• Strong experience in SaaS, preferably in cybersecurity.
• Commercial curiosity and sound judgement balancing customer outcomes with business growth.

Responsibilities

• Act as a trusted advisor to customers, delivering solutions that increase satisfaction and strengthen adoption.
• Drive renewals and expansion opportunities across your book of business, including upsell and cross-sell motions.
• Maintain strong operational hygiene in CRM and use AI tools to prepare for meetings and stay organized.

Skills

Account management

SaaS experience

Cybersecurity awareness

Job description

• Channel Account Managers drive revenue through engagement, expansion, and retention across our partner base.
• This role is critical in expanding relationships with partners while helping them deliver cybersecurity through the Huntress platform.
• Success is measured by net dollar retention, gross dollar retention, partner loyalty, and satisfaction.

What You'll Do:

• Act as a trusted advisor to customers, delivering solutions that increase satisfaction and strengthen adoption.
• Drive renewals and expansion opportunities across your book of business, including upsell and cross-sell motions.
• Maintain strong operational hygiene in CRM and use AI tools to prepare for meetings and stay organized.

What You Bring:

• 2+ years of experience in account management, direct sales, or a similar post-sales role.
• Strong experience in SaaS, preferably in cybersecurity.
• Commercial curiosity and sound judgment in balancing customer outcomes with business growth.

Huntress was founded in 2015 by former NSA cyber operators and is a remote-first team making enterprise-grade cybersecurity accessible to businesses of all sizes. They now secure more than 6 million endpoints and 17 million identities worldwide, with a culture focused on standing with customers and each other.