CFO‑Facing Enterprise Finance Transformation Lead

Ramp; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Ramp's Enterprise Customer Success Managers transform how companies run their finances. You’ll be embedded in Ramp's enterprise accounts, driving genuine workflow transformation—not just onboarding—and speaking the CFO’s language.

You’ll use AI tools daily to prepare for calls, build materials, and surface actionable insights. In this role, you’ll lead end-to-end change programs, map stakeholders, build internal coalitions, and drive adoption past the finish line, partnering with Sales and

Qualifications

• Experience driving workflow adoption inside large organizations.
• Ability to translate financial value for CFOs and Controllers.
• ERP familiarity is a plus but not required.

Responsibilities

• Lead enterprise customers through full transformation with clear time-to-value and measurable outcomes.
• Develop and own the change management strategy for each account—map stakeholders and drive adoption.
• Quantify Ramp impact in CFO language: close cycle efficiency, visibility, variance reduction, ROI.
• Manage executive-level relationships across multiple levels, including C-suite.
• Use AI daily to prep for calls, build materials, and identify account risk.
• Help customers understand and adopt Ramp’s finance capabilities as fundamental changes, not just features.
• Collaborate with Account Executives and Technical Consulting to implement and expand Ramp’s footprint.
• Provide customer insights to Product to guide future Ramp evolution.

Skills

Change management

Stakeholder management

Executive communication

AI tools usage

Tools

AI tools

Job description

Ramp's Enterprise Customer Success Managers transform how companies run their finances. You’ll be embedded in Ramp's enterprise accounts, driving genuine workflow transformation—not just onboarding—and speaking the CFO’s language.

You’ll use AI tools daily to prepare for calls, build materials, and surface actionable insights. In this role, you’ll lead end-to-end change programs, map stakeholders, build internal coalitions, and drive adoption past the finish line, partnering with Sales and