Customer Activation Manager | Enterprise

Ramp; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Ramp's Enterprise Customer Success Managers transform how companies run their finances. You’ll be embedded in Ramp's enterprise accounts, driving genuine workflow transformation—not just onboarding—and speaking the CFO’s language.

You’ll use AI tools daily to prepare for calls, build materials, and surface actionable insights. In this role, you’ll lead end-to-end change programs, map stakeholders, build internal coalitions, and drive adoption past the finish line, partnering with Sales and

Qualifications

• Experience driving workflow adoption inside large organizations.
• Ability to translate financial value for CFOs and Controllers.
• ERP familiarity is a plus but not required.

Responsibilities

• Lead enterprise customers through full transformation with clear time-to-value and measurable outcomes.
• Develop and own the change management strategy for each account—map stakeholders and drive adoption.
• Quantify Ramp impact in CFO language: close cycle efficiency, visibility, variance reduction, ROI.
• Manage executive-level relationships across multiple levels, including C-suite.
• Use AI daily to prep for calls, build materials, and identify account risk.
• Help customers understand and adopt Ramp’s finance capabilities as fundamental changes, not just features.
• Collaborate with Account Executives and Technical Consulting to implement and expand Ramp’s footprint.
• Provide customer insights to Product to guide future Ramp evolution.

Skills

Change management

Stakeholder management

Executive communication

AI tools usage

Tools

AI tools

Job description

About RampRamp

RampRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

Ramp's Enterprise CSMs don't manage accounts — they transform how companies run their finances. This is a role for people who have been inside large organizations when change was hard, who speak the language of a CFO, and who already use AI the way surgeons use instruments: not occasionally, not as an experiment, but as the default way they work. You'll be embedded in Ramp's enterprise accounts, responsible for driving genuine workflow transformation — not just onboarding completion.

What You'll Do

• Lead enterprise customers through the full transformation journey — from implementation through agentic workflow adoption — with clear accountability for time-to-value and measurable business outcomes.
• Build and own the change management strategy for each account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption past the finish line.
• Quantify and communicate Ramp's impact in the language CFOs and Controllers care about — close cycle improvement, spend visibility, variance reduction, and ROI — not just product usage metrics.
• Run executive-level stakeholder management across multiple layers of a customer org, including C-suite relationships you own independently.
• Use AI tools daily to prepare for customer calls, build materials, synthesize data, identify account risk, and operate at a pace traditional methods can't match.
• Help customers understand and adopt Ramp's agentic finance capabilities — positioning new workflows not as features, but as fundamental changes to how their finance team operates.
• Partner with Account Executives and Technical Consulting to deliver seamless implementations and expand Ramp's footprint within accounts.
• Bring customer insight back to Product — surfacing patterns, gaps, and opportunities from your accounts to shape how Ramp evolves.

Must-Haves

Enterprise change management — You've driven workflow adoption inside complex organizations, navigated real resistance from real stakeholders, and have measurable results to show for it. Finance or fintech context is a plus but not required. ERP