Mid-Market Customer Transformation Lead

Ramp; United States; Remote; USD 115,000 - 176,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is seeking a Mid-Market Customer Activation Manager to transform how mid-market companies run their finances. You’ll own ~45 accounts, driving genuine workflow adoption from implementation to full-scale use and measurable value.

You’ll speak the CFO language and partner with Sales and Tech to deliver seamless implementations and expand Ramp’s footprint. This role requires AI fluency, deep customer-facing experience, and a track record of delivering outcomes in fast-paced SaaS/FinTech

Qualifications

• 5+ years in customer-facing roles driving outcomes.
• Proven ability to drive workflow adoption with real stakeholders.
• AI daily habit for prep, synthesis, and automation.
• Ability to translate value into CFO-friendly terms (P&L impact).
• Technical acumen for conversations with Product & Engineering on integrations.
• Experience in fast-paced SaaS/FinTech GTM environments.
• Strong cross-functional collaboration across Sales, Product, Ops, and other GTM teams.

Responsibilities

• Lead mid-market customers through the full transformation journey with time-to-value accountability.
• Map stakeholders, diagnose resistance, build coalitions, drive adoption.
• Quantify Ramp’s impact in CFO-friendly terms and ROI language.
• Manage multiple finance leadership relationships across accounts.
• Use AI tools daily to prep calls, build materials, synthesize data.
• Position Ramp’s agentic capabilities as fundamental finance workflows.
• Collaborate with Account Executives and Technical Consulting for seamless implementations.
• Bring customer insights back to Product to shape Ramp’s evolution.

Skills

5+ years experience

Workflow adoption

AI fluency

Financial impact

APIs & tech

GTM SaaS/FinTech

Cross-functional collaboration

Tools

NetSuite

Sage

QuickBooks

Xero

Job description

Ramp is seeking a Mid-Market Customer Activation Manager to transform how mid-market companies run their finances. You’ll own ~45 accounts, driving genuine workflow adoption from implementation to full-scale use and measurable value.

You’ll speak the CFO language and partner with Sales and Tech to deliver seamless implementations and expand Ramp’s footprint. This role requires AI fluency, deep customer-facing experience, and a track record of delivering outcomes in fast-paced SaaS/FinTech