Mid-Market Finance Transformation Lead

Ramp; San Francisco (CA); On-site; USD 128,000 - 176,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health & wellness stipend

Travel budget

Weekly coffee stipend

Medical insurance (US)

Relocation support to NYC or SF

Job summary

Ramp is seeking a Mid-Market Customer Activation Manager to transform how companies run their finances. You will own ~45 mid-market accounts, driving genuine workflow transformation from implementation through adoption, with accountability for time-to-value and measurable outcomes.

You will build change-management strategies, map stakeholders, and communicate financial impact in CFO-friendly terms. Expect collaboration with Product, Engineering, and Sales to ensure seamless integrations and

Qualifications

• 5+ years of customer-facing experience in customer success, consulting, or implementations with a proven track record of driving outcomes.
• Ability to drive workflow adoption inside organizations and navigate resistance.
• AI fluency as a daily habit for prep, data synthesis, and materials.
• Ability to quantify Ramp's impact in financial terms for CFOs and controllers.
• Technical acumen to discuss integrations and APIs with Product/Engineering.
• Success in fast-paced, results-oriented SaaS/FinTech GTM environments.
• Strong collaboration across Sales, Product, Operations, and GTM teams.

Responsibilities

• Lead mid-market customers through the full transformation journey from implementation to workflow adoption with accountability for time-to-value.
• Build and own change management strategy for each account, mapping stakeholders and driving adoption.
• Quantify Ramp's impact in financial terms and communicate ROI to finance leaders.
• Manage stakeholder relationships across finance leadership levels in the customer organization.
• Use AI tools daily to prepare for calls, build materials, and identify account risk.
• Help customers adopt Ramp's agentic finance capabilities and new workflows.
• Partner with Account Executives and Technical Consulting to deliver implementations and expand Ramp's footprint.
• Surface patterns and opportunities from accounts to inform product evolution.

Skills

Customer success

Consulting

Implementation

AI fluency

Finance context

Stakeholder mgmt

Cross-functional

GTM experience

Tools

APIs

Job description

Ramp is seeking a Mid-Market Customer Activation Manager to transform how companies run their finances. You will own ~45 mid-market accounts, driving genuine workflow transformation from implementation through adoption, with accountability for time-to-value and measurable outcomes.

You will build change-management strategies, map stakeholders, and communicate financial impact in CFO-friendly terms. Expect collaboration with Product, Engineering, and Sales to ensure seamless integrations and