AI-Driven Enterprise Finance Transformation Lead

Ramp; San Francisco (CA); On-site; USD 198,000 - 271,000; Full time

Benefits offered by this job

One Medical annual membership

401(k) with employer match

Relocation coverage to NYC or SF

Job summary

Ramp is hiring for an Strategic Enterprise Customer Success Manager who will transform how large organizations run their finances. You’ll be embedded in Ramp’s largest enterprise accounts, driving genuine workflow change and end-to-end adoption beyond onboarding.

You will work with CFOs and Controllers, use AI to prepare for calls and create customer-facing materials, and collaborate with Product to shape future Ramp capabilities.

Qualifications

• Enterprise change management—driven workflow adoption in complex organizations.
• AI tools used daily to prep for calls, synthesize data, and automate repetitive tasks.
• Able to explain financial impact and connect milestones to P&L outcomes.
• Comfortable discussing integrations, APIs, and workflow architecture with product/engineering.
• 7+ years in enterprise customer success or implementations.

Responsibilities

• Lead enterprise customers through the full transformation journey—from implementation to agentic workflow adoption, with time-to-value accountability.
• Build and own change management strategy for each account: map stakeholders, diagnose resistance, build coalitions, drive adoption.
• Quantify Ramp's impact in CFO/Controller language: close cycle, spend visibility, variance reduction, ROI.
• Run executive-level stakeholder management across multiple levels, including C-suite relationships.
• Use AI daily to prepare for customer calls, build materials, and identify account risk.
• Help customers understand Ramp's agentic finance capabilities and promote new workflows as fundamental changes.
• Partner with Account Executives and Technical Consulting for seamless implementations and expanded footprint.
• Bring customer insights back to Product to surface patterns and opportunities.

Skills

Change management

AI fluency

Finance impact comms

Technical acumen

Enterprise CS experience

Job description

Ramp is hiring for an Strategic Enterprise Customer Success Manager who will transform how large organizations run their finances. You’ll be embedded in Ramp’s largest enterprise accounts, driving genuine workflow change and end-to-end adoption beyond onboarding.

You will work with CFOs and Controllers, use AI to prepare for calls and create customer-facing materials, and collaborate with Product to shape future Ramp capabilities.