Mid-Market Activation & Change Leader

Ramp; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Ramp is seeking a Mid-Market Customer Activation Manager to transform how companies run their finances. You will own a book of ~45 mid-market customers, driving genuine workflow transformation from onboarding to sustained adoption.

Candidates should have 5+ years of customer-facing experience and a proven track record of achieving outcomes, with a bias for using AI tools to accelerate progress and deliver measurable value for CFOs and Controllers.

Qualifications

• 5+ years of customer-facing experience in customer success, consulting, or implementations with a proven, consistent track record of driving customer outcomes and exceeding goals.
• Demonstrated ability to drive workflow adoption ins (sic) within complex organizations).

Responsibilities

• Lead mid-market customers through the full transformation journey—from implementation to ongoing workflow adoption with clear accountability for time-to-value and measurable outcomes.
• Build and own the change management strategy for each account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption to completion.
• Quantify Ramp's impact in CFO/Controller language: close cycle improvement, spend visibility, variance reduction, ROI, beyond product usage metrics.
• Manage multi-layer stakeholder relationships including finance leadership within accounts.
• Use AI tools daily to prepare for customer calls, build materials, synthesize data, identify risk, and accelerate progress.
• Help customers understand Ramp's agentic finance capabilities and position new workflows as fundamental changes to how their finance team operates.
• Partner with Account Executives and Technical Consulting to deliver seamless implementations and expand Ramp's footprint within accounts.
• Bring customer insights back to Product to surface patterns, gaps, and opportunities.

Skills

Customer-facing experience

Workflow adoption

Job description

Ramp is seeking a Mid-Market Customer Activation Manager to transform how companies run their finances. You will own a book of ~45 mid-market customers, driving genuine workflow transformation from onboarding to sustained adoption.

Candidates should have 5+ years of customer-facing experience and a proven track record of achieving outcomes, with a bias for using AI tools to accelerate progress and deliver measurable value for CFOs and Controllers.