Centralized Scheduler

Baylor Scott & White Outpatient Rehabilitation; Dallas (TX); On-site; USD 54,443,000 - 71,635,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Life insurance

PTO & EID

401(k) with company match

Disability insurance

Personal & Family medical leave

Job summary

Baylor Scott & White Institute for Rehabilitation is seeking a Centralized Scheduler in Dallas, TX. This full-time, in-office role handles referrals across 100+ outpatient clinics and requires Monday–Friday hours with diverse call volume.

The position emphasizes strong interpersonal and customer service skills, billing/administrative experience, and proficiency with EPIC and Therapy Source. Benefit options accompany the role.

Qualifications

• Must have a High School Diploma or equivalent.
• Preferred qualifications include bilingual ability; coursework in bookkeeping/accounting or related healthcare setting; 1–2 years medical billing and administrative experience.
• Interpersonal, communication and customer service skills required; strong problem-solving and documentation abilities.

Responsibilities

• Handle scheduling referrals for 100+ outpatient clinics.
• Answer rollover calls from clinics and call referrals from providers.
• Manage high call volume and return patient voicemails.
• Work with EPIC, Therapy Source and other sites to obtain and call referrals.
• Collaborate with a team of schedulers (approx. 15).

Skills

Interpersonal skills

Customer service

Communication

Problem solving

Attention to detail

Education

High School Diploma

Tools

EPIC

Therapy Source

Job description

Baylor Scott & White Institute for Rehabilitation

Dallas, TX

Centralized Scheduler

Hours: vary between Monday - Friday 7am - 7pm (8 hour shifts)

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

Minimum starting salary: $19 - $25 per hour based off experience

This is NOT a remote position, applicants are required to come into the office.

Benefits Of Becoming a Centralized Scheduler With Us

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• Eligibility and effective dates vary

The centralized scheduling department is a high demand department responsible for scheduling referrals for all 100+ BSWIR outpatient clinics.

• Answering incoming rollover calls from clinics
• Calling referrals received from provider sources
• Overall high call volume and returning patient’s voicemails
• Working out EPIC, Therapy source and other sites to obtain and call referrals
• Team of 15 Schedulers

Minimum Qualifications

• High School Diploma or equivalent required

Preferred Qualifications

• Bilingual preferred
• Courses in bookkeeping and accounting OR work experience in a healthcare or related setting.
• One to two years medical billing and administrative experience preferred.
• Interpersonal skills necessary to communicate and relate ideas effectively with staff members, supportive personnel, management staff, third party payers, patients, and physicians.
• Must have strong skills in computer equipment and software, detailed documentation, problem-solving and excellent customer service.

#BSWIR-Outpatient