Patient Service Specialist - Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; Dallas (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Baylor Scott & White Institute for Rehabilitation in Downtown Dallas is seeking a Patient Service Specialist (PSS) to join our outpatient team. This full-time role handles front desk operations, greets patients, schedules appointments, and manages intake processes.

You will verify insurance, obtain authorizations, perform data entry, and assist therapists. Must be organized, flexible, and capable of working independently or with others.

Qualifications

• HS diploma or GED required.
• Experience in healthcare front desk or admin is preferred.
• Knowledge of insurance verification is a plus.

Responsibilities

• Greets patients and answers phones.
• Patient intake and data entry.
• Insurance verification and pre-authorization.
• Schedules patient appointments.
• Operates front office of outpatient centers.
• Supports therapists and therapy assistants.
• Daily cash balancing and weekly banking deposits.

Skills

Customer service

Insurance verification

Data entry

Phone etiquette

Education

HS diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation

Downtown Dallas, TX

Patient Service Specialist (PSS)

Clinic Hours

Monday - Friday
7AM - 7PM

(Must be flexible to open or close if needed)

Full Time

Compensation depends upon candidate's years of experience and internal equity.

Starting salary: $18 - $25 per hour based off experience

Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidate to provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Greets patients
• Answers phones
• Patient intake and data entry
• Insurance verification and pre-authorization
• Schedules patient appointments
• Operates front office of outpatient centers
• Supports therapists and therapy assistants
• Daily cash balancing and weekly banking deposits
• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient