Patient Service Specialist

Baylor Scott & White Institute for Rehabilitation; Dallas (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO

Extended Illness Days

401(k) with company match

Disability insurance

Family medical leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Dallas, TX is seeking a Patient Service Specialist to join our team. This entry-level role handles front desk duties, including check in, check out, insurance verification, scheduling, EMR data entry, and other office tasks.

Starting salary is $18 - $25 per hour based on experience; hours are full-time Monday–Friday with daytime shifts. HS diploma or GED required; travel is not expected at this location.

Qualifications

• Entry-level role; HS diploma or GED required.
• Healthcare administration/insurance experience preferred but not required.

Responsibilities

• Check in and check out patients.
• Verify patient insurance and authorizations.
• Schedule appointments and manage front-desk tasks.
• Complete reports, faxing and scanning; basic office duties.

Skills

Customer service

Detail oriented

Adaptability

Education

HS diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation

Dallas, TX (Day Neuro Hub)

Patient Service Specialist

Hours: vary between Monday - Friday 8am - 5pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 - $25 per hour based off experience

Benefits Of Becoming a Patient Service Specialist With Us

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program
• Eligibility and effective dates vary

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.
• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR - Inpatient