Patient Service Specialist

Select Medical; Dallas (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Prescription coverage

Paid Time Off (PTO)

Extended Illness Days (EID)

401(k) retirement plan with company %2

Short and Long Term Disability

Personal and Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Dallas, TX is seeking an entry-level Patient Service Specialist to support front-desk operations. This full-time role handles check-in/out, insurance verification, scheduling, and basic office duties while delivering outstanding patient service.

Starting pay ranges from $18 to $25 per hour, depending on experience, with benefits including health, dental, vision, PTO, 401(k), and more.

Qualifications

• HS diploma or GED is required.
• Customer service experience preferred.
• Knowledge of insurance verification preferred.

Responsibilities

• Coordinates patient appointments with center management to minimize cancellations and support treatment adherence.
• Registers patient information with signatures and accurate data in the EMR.
• Verifies patient insurance and obtains required authorizations before visits; explains benefits and responsibilities.
• Collects patient payments and explains financial responsibilities at visits.
• Scans and maintains medical documents; handles mail and supplies.
• Ensures clean claim processing by posting charges and coordinating reporting.

Skills

Customer service

Insurance verification

Attention to detail

Education

HS diploma or GED

Tools

EMR systems

Scheduling software

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Dallas, TX (Day Neuro Hub)

Patient Service Specialist

Hours: vary between Monday - Friday 8am - 5pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 - $25 per hour based off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR - Inpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans