Medical Front Office

Select Medical; Flower Mound (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Baylor Scott & White Institute for Rehabilitation in Flower Mound, TX is hiring a Patient Service Specialist (PSS) for a full-time 32-hour weekly schedule. The role offers starting pay of $18–$25 per hour, depending on experience.

Primarily client-facing, this position requires travel to nearby clinics as needed and involvement in intake, scheduling, verification, and billing tasks. The PSS supports patients and therapists, ensuring smooth front-office operations across outpatient centers.

Qualifications

• HS diploma or GED required.
• Experience in healthcare, medical, or dental office administration preferred.
• Knowledge of insurance verification recommended.

Responsibilities

• Greet patients and answer phones.
• Process referrals, schedule patients, and complete intake.
• Verify insurance and obtain pre-authorizations.
• Schedule appointments and operate front office.
• Handle daily cash balancing and banking deposits.
• Assist therapists and complete billing reports as needed.

Skills

Customer service

Insurance verification

Front office operations

Education

HS diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Flower Mound, TX

Patient Service Specialist (PSS)

Full Time- 32 hr position

Hours: Mon-Thurs 10a-7p

Must be flexible with hours and willing to help cover surrounding clinics if needed

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 - $25 per hourbased off experience

Responsibilities

Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidateto provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Greets patients
• Answers phones
• Patient intake and data entry
• Insurance verification and pre-authorization
• Schedules patient appointments
• Operates front office of outpatient centers
• Supports therapists and therapy assistants
• Daily cash balancing and weekly banking deposits

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans