Central Dispatch Leader – Ready Mix & Customer Impact

Smyrna Ready Mix, LLC; Pensacola (FL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Low-cost medical, dental, vision

401k with match

Paid holidays; PTO/vacation

Job summary

SRM Concrete is seeking a centralized dispatch professional to connect customers, drivers, and plants and ensure timely concrete deliveries. The role emphasizes customer service, problem solving, and teamwork in a fast-paced office.

You will multi-task, communicate clearly, and uphold safety and quality while supporting continuous improvement. Prior dispatch or logistics experience helps, but a positive attitude and willingness to learn are most important.

Qualifications

• Proven ability to multitask in a fast-paced environment.
• Strong communication and interpersonal skills.
• Leadership experience and a collaborative mindset.
• Willingness to undergo pre-employment screenings.
• Experience in dispatch, logistics, or customer service is helpful.

Responsibilities

• Answer calls and communications to meet customer needs with urgency.
• Coordinate orders, schedules, and priorities with plant managers, drivers, and sales teams.
• Lead by example with professionalism and service excellence.
• Monitor performance metrics and drive process improvements.
• Resolve customer inquiries and delivery or quality issues.
• Foster relationships with customers, suppliers, and SRM team members.
• Uphold safety regulations and company policies.
• Participate in team meetings and strategic planning.

Skills

Multitasking

Customer service

Communication

Leadership

Teamwork

Analytical thinking

Safety awareness

Adaptability

Tools

Microsoft Office

Dispatch software

Job description

SRM Concrete is seeking a centralized dispatch professional to connect customers, drivers, and plants and ensure timely concrete deliveries. The role emphasizes customer service, problem solving, and teamwork in a fast-paced office.

You will multi-task, communicate clearly, and uphold safety and quality while supporting continuous improvement. Prior dispatch or logistics experience helps, but a positive attitude and willingness to learn are most important.