Central Dispatch Leader: Customer-Focused Logistics

SRM Concrete; Richmond (VA); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Low-cost medical, dental, vision

401k with $100 weekly match

Paid holidays

PTO/vacation

Family days

Job summary

SRM Concrete in Richmond, VA seeks a proactive Central Dispatch Coordinator to connect customers, drivers, and plants for timely concrete deliveries.

You will lead by example, multitask across orders, and drive continuous improvement while upholding safety and quality. Strong communication and problem-solving are essential in this fast-paced role at SRM.

Join a team that values collaboration, accountability, and growth, with competitive pay and comprehensive benefits.

Qualifications

• Proven ability to multitask in a fast-paced, customer-focused environment.
• Excellent customer service and communication skills.
• Leadership experience and a collaborative mindset.

Responsibilities

• Champion customer service: Answer incoming calls and communications, ensuring customer needs are met with urgency.
• Master multitasking: Coordinate orders, schedules, and priorities with plant managers, drivers, and sales teams.
• Lead by example: Set standards for professionalism, teamwork, and service excellence within Central Dispatch.
• Drive operational efficiency: Monitor metrics and help implement improvements for smooth operations.
• Resolve challenges: Address delivery or quality issues and turn problems into opportunities to exceed expectations.
• Foster collaboration: Build relationships with customers, suppliers, and SRM teammates for seamless communication.
• Promote safety: Uphold all safety regulations and company policies.
• Support continuous improvement: Participate in meetings and contribute to planning and process enhancements.

Skills

Multitasking

Customer service

Communication

Leadership

Problem solving

Team collaboration

Microsoft Office

Dispatch software

Tools

Dispatch software

Microsoft Office

Job description

SRM Concrete in Richmond, VA seeks a proactive Central Dispatch Coordinator to connect customers, drivers, and plants for timely concrete deliveries.

You will lead by example, multitask across orders, and drive continuous improvement while upholding safety and quality. Strong communication and problem-solving are essential in this fast-paced role at SRM.

Join a team that values collaboration, accountability, and growth, with competitive pay and comprehensive benefits.