Central Dispatch Leader: Fast-Paced Customer Logistics

Smyrna Ready Mix LLC; Franklin (TN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay

Exceptional Benefits

Growth & Advancement

Job summary

SRM Concrete is seeking a Central Dispatch leader in Franklin, TN to coordinate orders, schedules, and deliveries with our plant teams, drivers, and sales staff. You will drive customer satisfaction through proactive communication, problem solving, and strong teamwork.

The role emphasizes multitasking, leadership, and a commitment to safety and process improvement in a high-volume office setting.

Qualifications

• Proven ability to multitask in a fast-paced, customer-focused environment.
• Strong communication and interpersonal skills with a customer-first mindset.
• Leadership experience and collaboration across teams to meet delivery goals.

Responsibilities

• Answer inbound calls and communications to meet customers' needs with urgency.
• Coordinate orders, schedules, and priorities with plant managers, drivers, and sales teams.
• Lead by example and uphold safety and service standards in the Central Dispatch team.
• Monitor performance metrics and help implement efficiency improvements.
• Resolve delivery or quality issues and turn challenges into opportunities.

Skills

Multitasking

Customer service

Communication

Leadership

Problem solving

Safety awareness

Team collaboration

Microsoft Office

Tools

Dispatch software

Job description

SRM Concrete is seeking a Central Dispatch leader in Franklin, TN to coordinate orders, schedules, and deliveries with our plant teams, drivers, and sales staff. You will drive customer satisfaction through proactive communication, problem solving, and strong teamwork.

The role emphasizes multitasking, leadership, and a commitment to safety and process improvement in a high-volume office setting.