Central Dispatch Lead: Fast-Paced, Customer-Centric Ops

Smyrna Ready Mix LLC; Richmond (VA); Vor Ort; USD 42.000 - 66.000; Vollzeit

Benefits dieser Stelle

Growth opportunities

Impactful work

Competitive pay

Comprehensive benefits

401k with match

Team culture

Zusammenfassung

SRM Concrete (Smyrna Ready Mix) is seeking a proactive Central Dispatch leader in Richmond, VA to connect customers, drivers, and plants and ensure on-time deliveries with exceptional service.

You will multitask across orders, schedules, and priorities, collaborate with plant managers, drivers, and sales teams, and promote safety and process improvements while upholding SRM’s standards of quality and integrity.

Qualifikationen

• Proven multitasking in a fast-paced, customer-focused environment.
• Passion for delivering outstanding customer service in every interaction.
• Strong communication and interpersonal skills; you build trust with customers and teammates alike.
• Leadership experience and a collaborative, team-first mindset.
• Quick to learn new systems and technology; proficiency with Microsoft Office and dispatch/logistics software is a plus.
• Analytical thinker who embraces challenges and seeks continuous improvement.
• Commitment to safety, quality, and operational excellence.
• Experience in dispatch, logistics, or customer service is helpful, but a positive attitude and eager to learn are most important.

Aufgaben

• Champion customer service: Answer incoming calls and communications, always going the extra mile to ensure every customer's needs are met with urgency and care.
• Master multitasking: Juggle multiple orders, schedules, and priorities- coordinating with plant managers, drivers, and sales teams to guarantee timely and accurate concrete deliveries.
• Lead by example: Set the standard for professionalism, teamwork, and service excellence within the Central Dispatch team.
• Drive operational efficiency: Monitor performance metrics, identify opportunities for improvement, and help implement solutions that keep our operations running smoothly.
• Resolve challenges: Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations.
• Foster collaboration: Build strong relationships with customers, suppliers, and SRM team members to ensure seamless communication and support.
• Promote safety: Uphold all safety regulations and company policies, creating a safe and positive work environment for everyone.
• Support continuous improvement: Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.

Kenntnisse

Multitasking

Customer service

Communication

Leadership

Problem solving

Teamwork

Learning systems

Safety focus

Tools

Microsoft Office

Dispatch software

Jobbeschreibung

SRM Concrete (Smyrna Ready Mix) is seeking a proactive Central Dispatch leader in Richmond, VA to connect customers, drivers, and plants and ensure on-time deliveries with exceptional service.

You will multitask across orders, schedules, and priorities, collaborate with plant managers, drivers, and sales teams, and promote safety and process improvements while upholding SRM’s standards of quality and integrity.