Central Dispatch Leader: Fast-Paced, Customer-First

Smyrna Ready Mix LLC; Roseland, Northern (NJ, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Growth & advancement opportunities

Competitive pay

Excellent benefits

401k with company match

Paid holidays and PTO

Job summary

Smyrna Ready Mix LLC is seeking a proactive Central Dispatch professional in a fast-paced environment to connect customers, drivers, and plants for timely concrete deliveries.

You will multitask across orders, schedules, and priorities, lead by example, and drive operational efficiency while upholding safety and service standards. Strong communication and teamwork are essential to success in this role.

Qualifications

• Experience in dispatch, logistics, or customer service is helpful.
• Ability to multitask in a fast-paced, high-volume office.
• Strong communication and interpersonal skills.
• Commitment to safety and operational excellence.
• Willingness to undergo pre-employment screenings.

Responsibilities

• Champion customer service: Answer incoming calls and communications, always going the extra mile to ensure every customer’s needs are met with urgency and care.
• Master multitasking: Juggle multiple orders, schedules, and priorities—coordinating with plant managers, drivers, and sales teams to guarantee timely and accurate concrete deliveries.
• Lead by example: Set the standard for professionalism, teamwork, and service excellence within the Central Dispatch team.
• Drive operational efficiency: Monitor performance metrics, identify opportunities for improvement, and help implement solutions that keep our operations running smoothly.
• Resolve challenges: Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations.
• Foster collaboration: Build strong relationships with customers, suppliers, and SRM team members to ensure seamless communication and support.
• Promote safety: Uphold all safety regulations and company policies, creating a safe and positive work environment for everyone.
• Support continuous improvement: Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.

Skills

Multitasking

Customer service

Communication

Leadership

Team collaboration

MS Office

Dispatch software

Tools

Dispatch software

MS Office

Job description

Smyrna Ready Mix LLC is seeking a proactive Central Dispatch professional in a fast-paced environment to connect customers, drivers, and plants for timely concrete deliveries.

You will multitask across orders, schedules, and priorities, lead by example, and drive operational efficiency while upholding safety and service standards. Strong communication and teamwork are essential to success in this role.