Central Dispatch Lead - Customer-First Logistics

Smyrna Ready Mix, LLC; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Low-cost medical, dental, vision, STD, LTD, and life insurance

Paid holidays

PTO/vacation

401k with $100 weekly match

Family days

Job summary

Smyrna Ready Mix, LLC in Atlanta, Georgia is looking for a dedicated dispatcher to join our Central Dispatch team. This role is crucial for connecting customers with our delivery operations and ensuring exceptional service. The ideal candidate will thrive in a fast-paced environment and possess strong multitasking abilities, with a commitment to customer satisfaction.

We offer competitive pay, excellent benefits, and a team-oriented culture where your contributions are valued and recognized. Join us at Smyrna Ready Mix and help us build a brighter future!

Qualifications

• Proven ability to multitask and thrive in a fast-paced, customer-focused environment.
• Strong communication and interpersonal skills; building trust with customers and teammates.
• Leadership experience with a collaborative, team-first mindset.
• Commitment to safety, quality, and operational excellence.
• Experience in dispatch, logistics, or customer service is helpful.

Responsibilities

• Answer incoming calls and communications ensuring customer needs are met.
• Coordinate with plant managers and drivers for timely concrete deliveries.
• Set the standard for professionalism and teamwork within the Central Dispatch team.
• Monitor performance metrics and identify improvement opportunities.
• Manage customer inquiries and address delivery or quality issues.
• Build strong relationships with customers and team members.
• Uphold all safety regulations and company policies.

Skills

Multitasking

Customer service

Communication skills

Leadership

Analytical thinking

Tools

Microsoft Office

Dispatch/logistics software

Job description

Smyrna Ready Mix, LLC in Atlanta, Georgia is looking for a dedicated dispatcher to join our Central Dispatch team. This role is crucial for connecting customers with our delivery operations and ensuring exceptional service. The ideal candidate will thrive in a fast-paced environment and possess strong multitasking abilities, with a commitment to customer satisfaction.

We offer competitive pay, excellent benefits, and a team-oriented culture where your contributions are valued and recognized. Join us at Smyrna Ready Mix and help us build a brighter future!