Central Dispatch Lead - Fast-Paced, Customer-Focused

Smyrna Ready Mix, LLC; New York (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Growth opportunities

Impactful work

Competitive pay

Benefits package

Team culture

Job summary

SRM Concrete is seeking a service-driven Central Dispatch Leader to join our fast-paced team in New York. You will connect customers, drivers, and plants to ensure timely, accurate concrete deliveries and exceptional service.

In this role, you’ll master multitasking, lead by example, and drive continuous improvements while upholding safety and quality standards. Strong communication and teamwork are essential, with opportunity for growth within a growing nationwide company.

Qualifications

• Experience in dispatch, logistics, or customer service preferred.
• Strong communication and interpersonal skills.
• Leadership experience and teamwork mindset.

Responsibilities

• Answer calls and coordinate with customers, drivers, and plants.
• Manage multiple orders and priorities to ensure on-time deliveries.
• Set standards for professionalism and service excellence.
• Monitor performance metrics and drive process improvements.
• Resolve inquiries and issues promptly.
• Foster cross-location collaboration and safety compliance.

Skills

Multitasking

Customer service

Communication

Leadership

Team collaboration

Dispatch software

Tools

Microsoft Office

Dispatch software

Job description

SRM Concrete is seeking a service-driven Central Dispatch Leader to join our fast-paced team in New York. You will connect customers, drivers, and plants to ensure timely, accurate concrete deliveries and exceptional service.

In this role, you’ll master multitasking, lead by example, and drive continuous improvements while upholding safety and quality standards. Strong communication and teamwork are essential, with opportunity for growth within a growing nationwide company.