Central Dispatch Leader: Customer Service & Logistics

Smyrna Ready Mix, LLC; Gulf Shores (AL); Presencial; USD 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Health benefits

401k with match

Paid time off

Resumo da oferta

SRM Concrete is seeking a Central Dispatch professional in Gulf Shores, Alabama, to connect customers, drivers, and plants and ensure timely, accurate concrete deliveries. You will thrive in a fast-paced environment where every decision impacts service and team success.

The role emphasizes multitasking, outstanding communication, leadership, and a commitment to safety. You’ll work with plant managers, drivers, and sales teams, participate in continuous improvement, and contribute to SRM’s

Qualificações

• Experience in dispatch, logistics, or customer service preferred.
• Ability to multitask in a high-volume office.
• Strong communication and problem-solving skills.
• Willingness to undergo pre-employment screenings.
• Commitment to safety and quality.

Responsabilidades

• Champion customer service: Answer incoming calls and communications, ensuring needs are met with urgency and care.
• Master multitasking: Juggle orders, schedules, and priorities with plant managers, drivers, and sales teams to guarantee timely and accurate deliveries.
• Lead by example: Set professionalism and teamwork standards within the Central Dispatch team.
• Drive operational efficiency: Monitor metrics, identify opportunities for improvement, and help implement solutions that keep operations running smoothly.
• Resolve challenges: Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations.
• Foster collaboration: Build strong relationships with customers, suppliers, and SRM team members to ensure seamless communication.
• Promote safety: Uphold all safety regulations and company policies, creating a safe work environment for everyone.
• Support continuous improvement: Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.

Conhecimentos

Multitasking

Customer service

Strong communication

Leadership

Ferramentas

Dispatch software

Microsoft Office

Descrição da oferta de emprego

SRM Concrete is seeking a Central Dispatch professional in Gulf Shores, Alabama, to connect customers, drivers, and plants and ensure timely, accurate concrete deliveries. You will thrive in a fast-paced environment where every decision impacts service and team success.

The role emphasizes multitasking, outstanding communication, leadership, and a commitment to safety. You’ll work with plant managers, drivers, and sales teams, participate in continuous improvement, and contribute to SRM’s