Central Dispatch Lead — Customer Service & Operations

Smyrna Ready Mix, LLC; Euless (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Job summary

SRM Concrete is seeking a service-driven Central Dispatch leader to connect customers, drivers, and plants and ensure accurate, timely deliveries. In this fast-paced role you’ll multitask, communicate clearly, and set a professional example for the team.

You’ll monitor metrics, resolve issues, and drive safety and process improvements across the operation. Join a growing company that values teamwork, offers competitive pay and benefits, and opportunities to advance your career while helping to

Qualifications

• Must multitask in a fast-paced, customer-focused environment.
• Strong communication and interpersonal skills.
• Leadership experience and teamwork mindset.
• Commitment to safety and operational excellence.

Responsibilities

• Answer calls and communications to meet customer needs with urgency and care.
• Coordinate with plant managers, drivers, and sales teams for on-time deliveries.
• Set standards for professionalism and teamwork within Central Dispatch.
• Monitor metrics and drive improvements for efficient operations.
• Resolve customer inquiries and delivery or quality issues.
• Foster collaboration with customers, suppliers, and SRM teammates.
• Uphold safety regulations and company policies.
• Participate in meetings and contribute to process improvements.

Skills

Multitasking

Customer service

Communication

Leadership

Problem solving

Team collaboration

Learning new systems

Safety awareness

Tools

Microsoft Office

Dispatch/logistics software

Job description

SRM Concrete is seeking a service-driven Central Dispatch leader to connect customers, drivers, and plants and ensure accurate, timely deliveries. In this fast-paced role you’ll multitask, communicate clearly, and set a professional example for the team.

You’ll monitor metrics, resolve issues, and drive safety and process improvements across the operation. Join a growing company that values teamwork, offers competitive pay and benefits, and opportunities to advance your career while helping to