Central Dispatch Lead – Fast-Paced Service & Growth

Smyrna Ready Mix LLC; Florence (KY); On-site; USD 43,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Low-cost medical, dental, vision

401k with weekly match

Paid holidays

PTO/vacation

Job summary

SRM Concrete (Smyrna Ready Mix) is seeking a service-driven Central Dispatch leader in Florence, KY to connect customers, drivers and plants for on-time concrete deliveries. You will multitask, communicate effectively, and mentor teammates in a fast-paced, high-volume office.

Join SRM to drive safety, measure performance, and continuously improve processes while delivering exceptional service and support across locations.

Qualifications

• Multitask effectively in a fast-paced environment.
• Deliver exceptional customer service in every interaction.
• Strong communication and interpersonal skills.
• Proven leadership and teamwork ability.
• Fast to learn new systems and technology; proficient with Office and dispatch software.
• Willingness to undergo pre-employment screenings and learn across locations.

Responsibilities

• Answer incoming calls and communications, ensuring customer needs are met with urgency and care.
• Coordinate with plant managers, drivers, and sales teams to guarantee timely deliveries.
• Lead by example in professionalism, teamwork, and service excellence.
• Monitor performance metrics and help implement improvements for efficiency.
• Resolve inquiries and delivery or quality issues to exceed expectations.
• Build strong relationships with customers, suppliers, and SRM team members.

Skills

Multitasking

Customer service

Communication

Leadership

Learning new systems

Tools

Microsoft Office

Dispatch software

Job description

SRM Concrete (Smyrna Ready Mix) is seeking a service-driven Central Dispatch leader in Florence, KY to connect customers, drivers and plants for on-time concrete deliveries. You will multitask, communicate effectively, and mentor teammates in a fast-paced, high-volume office.

Join SRM to drive safety, measure performance, and continuously improve processes while delivering exceptional service and support across locations.