Central Dispatch Lead - Customer-Driven Logistics

Smyrna Ready Mix, LLC; Baytown (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Excellent Benefits

401k with match

Paid Holidays

PTO

Job summary

SRM Concrete (Smyrna Ready Mix) is seeking a detail-oriented Central Dispatch professional to connect customers, drivers, and plants and ensure timely deliveries. In this fast-paced role, you will juggle orders, coordinate with plant managers and sales teams, monitor metrics, and drive process improvements while upholding safety and service standards.

Strong communication, multi-tasking, and a customer-first mindset are essential; a willingness to learn SRM systems and logistics tools will help

Qualifications

• Able to multitask in a fast-paced, customer-focused environment.
• Strong communication and interpersonal skills with a customer-first mindset.
• Leadership experience and a collaborative, team-first approach.

Responsibilities

• Answer incoming calls and communications to meet customer needs with urgency and care.
• Coordinate with plant managers, drivers, and sales teams to guarantee timely concrete deliveries.
• Set the standard for professionalism and service excellence within the Central Dispatch team.
• Monitor performance metrics and help implement solutions to improve operations.
• Resolve customer inquiries and delivery or quality issues, turning challenges into opportunities.

Skills

Multitasking

Customer Service

Communication

Leadership

MS Office

Dispatch software

Problem solving

Safety

Tools

Dispatch software

Microsoft Office

Job description

SRM Concrete (Smyrna Ready Mix) is seeking a detail-oriented Central Dispatch professional to connect customers, drivers, and plants and ensure timely deliveries. In this fast-paced role, you will juggle orders, coordinate with plant managers and sales teams, monitor metrics, and drive process improvements while upholding safety and service standards.

Strong communication, multi-tasking, and a customer-first mindset are essential; a willingness to learn SRM systems and logistics tools will help