Central Dispatch Lead: Fast-Paced Customer Service

SRM Concrete; Baytown (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Exceptional benefits

401k with $100 weekly match

Job summary

SRM Concrete is seeking a proactive Central Dispatch leader to connect customers, drivers, and plants and ensure reliable concrete deliveries. You will manage multiple orders, coordinate with plant managers and sales teams, and uphold service standards across the operation.

The role emphasizes attention to detail, strong communication, and a commitment to safety while driving efficiency and continuous improvement in a fast-paced environment.

Qualifications

• Proven ability to multitask in a fast-paced environment.
• Strong customer-service orientation with problem-solving skills.
• Excellent written and verbal communication; builds trust with teams and customers.
• Leadership experience and teamwork mindset; leads by example.
• Comfort with using office and dispatch/logistics software.

Responsibilities

• Champion customer service: Answer calls and communications, ensuring needs are met with urgency and care.
• Master multitasking: Coordinate orders, schedules, drivers, plant managers, and sales teams for timely deliveries.
• Lead by example: Set professionalism and service standards in the Central Dispatch team.
• Drive operational efficiency: Monitor metrics, identify improvements, and help implement solutions.
• Resolve challenges: Handle inquiries, delivery or quality issues, turning problems into opportunities.
• Foster collaboration: Build relationships with customers, suppliers, and SRM team members.
• Promote safety: Enforce safety regulations and company policies.
• Support continuous improvement: Participate in meetings and contribute to process enhancements.

Skills

Multitasking

Customer service

Communication

Leadership

Safety awareness

Office software

Tools

Microsoft Office

Dispatch software

Job description

SRM Concrete is seeking a proactive Central Dispatch leader to connect customers, drivers, and plants and ensure reliable concrete deliveries. You will manage multiple orders, coordinate with plant managers and sales teams, and uphold service standards across the operation.

The role emphasizes attention to detail, strong communication, and a commitment to safety while driving efficiency and continuous improvement in a fast-paced environment.