Center Ops Director: Patient Experience & Team Growth

ChenMed LLC; Richmond (VA); On-site; USD 84,000 - 119,000; Full time

Job summary

ChenMed is seeking an Associate Center Operations Director to lead day-to-day center operations, oversee performance, scheduling optimization, patient experience and center culture. You will supervise staff and drive workforce planning to meet patient needs while ensuring regulatory compliance across center activities.

You will focus on enhancing patient access, reducing wait times, and improving retention by fostering a collaborative, data-driven environment.

Qualifications

• BA/BS in Healthcare Administration or related discipline.
• Minimum 5 years of related work experience in a medical clinic, hospital setting, or similar environment.
• Minimum 3 years of supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment.
• Strong knowledge of regulatory standards and compliance requirements.

Responsibilities

• Patient Experience: Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
• Slot Utilization: Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency.
• Slots Quality: Ensures the quality of appointment slots, balancing availability with the needs of patients.
• Disenrollment: Monitors and manages patient disenrollment rates, identifying causes and improving continuity of care.
• Orphan Patients: Identifies and manages orphan patients to ensure continuous care.
• Center Culture (Engagement): Cultivates a positive center culture with initiatives to boost staff morale and engagement.
• Center Workforce Planning: Develops and executes workforce planning strategies to meet patient needs.
• Onboarding of Line Staff: Oversees onboarding for new line staff ensuring thorough training.

Skills

Relationship building

Data-driven mindset

Team leadership

Organizational skills

Communication

Education

BA/BS in Healthcare Administration

Job description

ChenMed is seeking an Associate Center Operations Director to lead day-to-day center operations, oversee performance, scheduling optimization, patient experience and center culture. You will supervise staff and drive workforce planning to meet patient needs while ensuring regulatory compliance across center activities.

You will focus on enhancing patient access, reducing wait times, and improving retention by fostering a collaborative, data-driven environment.