Center Operations Director (Float) - Drive Patient Experience

ChenMed LLC; Ashburn (GA); On-site; USD 84,000 - 119,000; Full time

Job summary

ChenMed seeks an Associate Center Operations Director to lead day-to-day center operations, improve patient experience, and optimize staffing. You will oversee scheduling, throughput, onboarding, and turnover strategies while ensuring regulatory and quality standards are met across the center.

Ideal candidates bring 5+ years in medical clinics, 3+ years in supervision, and a strong data-driven mindset. This role requires evening/weekend flexibility and a collaborative leadership approach.

Qualifications

• Bachelor’s degree in Healthcare Administration or closely related field.
• Minimum 5 years of related work experience in medical settings.
• Minimum 3 years supervisory/managerial experience in a regulated environment.

Responsibilities

• Enhance patient experience through best practices and feedback.
• Optimize appointment slot utilization for access and efficiency.
• Maintain slot quality balancing availability with patient needs.
• Ensure team availability and reduce care barriers for patients.

Skills

Relationship building

Data-driven decisions

Team leadership

Regulatory knowledge

MS Office

English fluency

Education

BA/BS in Healthcare Administration

Tools

MS Office

Excel

Job description

ChenMed seeks an Associate Center Operations Director to lead day-to-day center operations, improve patient experience, and optimize staffing. You will oversee scheduling, throughput, onboarding, and turnover strategies while ensuring regulatory and quality standards are met across the center.

Ideal candidates bring 5+ years in medical clinics, 3+ years in supervision, and a strong data-driven mindset. This role requires evening/weekend flexibility and a collaborative leadership approach.