Center Operations Director: Patient Experience & Growth

ChenMed LLC; Richmond (VA); On-site; USD 84,000 - 119,000; Full time

Job summary

ChenMed is seeking an Associate Center Operations Director to lead day‑to‑day center operations, including performance, scheduling, and patient experience. You will supervise staff, drive engagement, and ensure the center meets physicians, care teams, and patients’ needs.

The role emphasizes data‑driven decisions, workforce planning, and maintaining compliant operations within a regulated healthcare environment.

Qualifications

• BA/BS degree in Healthcare Administration, Business Administration, or closely related discipline.
• Minimum 5 years of related work experience in a medical clinic, hospital, or similar setting.
• Minimum 3 years of supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment.

Responsibilities

• Oversee patient experience initiatives to improve satisfaction and access.
• Optimize center slot utilization to improve patient flow and efficiency.
• Maintain center culture and engagement to reduce turnover and improve morale.
• Lead workforce planning to ensure adequate staffing for patient needs.
• Oversee onboarding for line staff and mentor team members.
• Identify and address disenrollment and orphan patient issues to improve continuity of care.

Skills

Relationship building

Data-driven decisions

Team building

Regulatory knowledge

Analytical thinking

Education

BA/BS in Healthcare Administration or related field

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

ChenMed is seeking an Associate Center Operations Director to lead day‑to‑day center operations, including performance, scheduling, and patient experience. You will supervise staff, drive engagement, and ensure the center meets physicians, care teams, and patients’ needs.

The role emphasizes data‑driven decisions, workforce planning, and maintaining compliant operations within a regulated healthcare environment.