Center Operations Leader – Patient Experience & Growth (Float)

ChenMed LLC; Evergreen Park (IL); On-site; USD 84,000 - 119,000; Full time

Benefits offered by this job

Employee Benefits

Career advancement opportunities

Job summary

ChenMed is seeking an Associate Center Operations Director to lead day-to-day center operations, including patient experience, scheduling, and culture. You will supervise staff and ensure the center meets patient and physician needs.

The role emphasizes workforce planning, onboarding, turnover reduction, and delivering high-quality care. Strong leadership, data-driven decisions, and regulatory knowledge are essential.

Qualifications

• BA/BS degree in Healthcare Administration, Business Administration, Biological Science program or closely related discipline required (or equivalent experience).
• A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment.
• A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment.

Responsibilities

• Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
• Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency.
• Ensures the quality of appointment slots, maintaining a balance between availability and patient needs.
• Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
• Monitors and manages patient disenrollment rates, identifying causes to retain patients.
• Identifies and manages orphan patients to ensure continuous and coordinated care.
• Cultivates a positive center culture that promotes team engagement and collaboration.
• Develops and executes effective workforce planning strategies to ensure the center is adequately staffed.
• Oversees onboarding for new line staff to ensure smooth integration.
• Implements strategies to improve teammate retention and reduce turnover.

Skills

Relationship building

Data-driven decision making

Team leadership

Regulatory knowledge

Critical thinking

Organization

Microsoft Office Suite

English fluency

Education

BA/BS in Healthcare Administration

Tools

Microsoft Office Suite

Job description

ChenMed is seeking an Associate Center Operations Director to lead day-to-day center operations, including patient experience, scheduling, and culture. You will supervise staff and ensure the center meets patient and physician needs.

The role emphasizes workforce planning, onboarding, turnover reduction, and delivering high-quality care. Strong leadership, data-driven decisions, and regulatory knowledge are essential.