Center Operations Director: Patient Experience & Growth

ChenMed; Fort Myers (FL); On-site; USD 84,000 - 119,000; Full time

Job summary

ChenMed in Fort Myers, FL is seeking an Associate Center Operations Director to lead daily center operations, oversee staff, and ensure top-tier patient care. You will drive center performance, scheduling optimization, and a positive center culture while supervising team members and ensuring operational excellence across the clinic.

The role requires a BA/BS in healthcare administration or related field, 5+ years of clinic or hospital experience, and at least 3 years of supervisory experience.

Qualifications

• BA/BS degree in Healthcare Administration, Business Administration, or related discipline.
• Minimum 5 years of related work experience in a medical clinic, hospital setting, or similar environment.
• Minimum 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment.

Responsibilities

• Enhance patient experience by implementing best practices and addressing feedback.
• Optimize slot utilization to maximize patient access and efficiency.
• Ensure slot quality balancing availability with patient needs.
• Maintain team availability and reduce wait times for care.
• Monitor disenrollment and address causes to retain patients.
• Identify and manage orphan patients to ensure continuity of care.
• Cultivate a positive center culture and boost staff engagement.
• Develop workforce planning to meet patient needs and operational demands.
• Oversee onboarding of line staff with thorough training.
• Improve teammate retention and reduce turnover.

Skills

Relationship building

Data-driven decision making

Team leadership

Operations expertise

Regulatory knowledge

Critical thinking

Microsoft Office

English fluency

Education

BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required

Tools

Excel

Word

PowerPoint

Outlook

Job description

ChenMed in Fort Myers, FL is seeking an Associate Center Operations Director to lead daily center operations, oversee staff, and ensure top-tier patient care. You will drive center performance, scheduling optimization, and a positive center culture while supervising team members and ensuring operational excellence across the clinic.

The role requires a BA/BS in healthcare administration or related field, 5+ years of clinic or hospital experience, and at least 3 years of supervisory experience.