Center Operations Director (Float) — Drive Patient Experience

ChenMed LLC; Evergreen Park, Ashburn (IL, VA); On-site; USD 84,000 - 119,000; Full time

Job summary

ChenMed LLC seeks an Associate Center Operations Director to lead day-to-day center performance, scheduling optimization, patient experience and center culture across our clinics in Illinois.

The role includes direct supervision of staff and ensuring the needs of patients, physicians and care teams are met We value candidates with strong relationship-building, data-driven decision making and proven supervisory experience in healthcare settings.

Qualifications

• BA/BS in Healthcare Administration or related field.
• Minimum 5 years of related work experience in a medical clinic, hospital setting, or similar environment.
• Minimum 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment.

Responsibilities

• Enhances patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
• Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency.
• Maintains slot quality, balancing availability and patient needs.
• Monitors and manages patient disenrollment rates to retain patients and improve continuity of care.
• Identifies and manages orphan patients to ensure coordinated care.
• Cultivates a positive center culture that promotes team engagement and a collaborative working environment.
• Develops and executes workforce planning strategies to meet patient needs and operational demands.
• Oversees onboarding of line staff to ensure smooth integration.
• Implements strategies to improve teammate retention and reduce turnover.
• Performs other duties as assigned and modified at manager’s discretion.

Skills

Relationship building

Data-driven decisions

KPIs analysis

Team builder

Staff development

Communication

English fluency

Problem solving

Operational planning

Education

BA/BS in Healthcare Administration

Tools

MS Office (Excel)

Excel

Word

PowerPoint

Outlook

Job description

ChenMed LLC seeks an Associate Center Operations Director to lead day-to-day center performance, scheduling optimization, patient experience and center culture across our clinics in Illinois.

The role includes direct supervision of staff and ensuring the needs of patients, physicians and care teams are met We value candidates with strong relationship-building, data-driven decision making and proven supervisory experience in healthcare settings.