Center Operations & Programs Lead (Temporary)

USO; Pensacola (FL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Volunteer days

Military leave

401k match

Comprehensive benefits

Education reimbursement

Job summary

USO is seeking a Center Operations Specialist (Temporary) to run day-to-day operations at NAS Pensacola. The role focuses on delivering a welcoming, safe environment for service members and families while managing programs, events, and volunteer activities.

The position requires 2+ years in event management or related fields, strong customer service, and the ability to plan and supervise operations with an emphasis on safety and efficiency. This is a temporary 40-hour/week role ending in 2028.

Qualifications

• High School Diploma or equivalent.
• 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role.
• Strong interpersonal, customer service and problem-solving skills.
• Proficiency with computers and electronics; experience with volunteer management software and social media.

Responsibilities

• Execute day-to-day Center operations to maintain a safe, welcoming, and clean environment.
• Engage with Center visitors and explain amenities, tours, classes, programs and services; troubleshoot issues; may supervise vendors.
• Monitor budget, inventory, and reporting; provide data for financial and operational reports.
• Create and maintain SOPs for local operations and activities to enable prompt reporting and turnover.
• Plan, oversee, and execute programs, logistics, inventory, budget, social media, and database management.
• Assist with communications, announcements, stories and photos for social media and local media per USO guidelines.
• Coordinate and evaluate new/existing programs and events on/off installations; align resources for effective delivery.
• Develop relationships with the U.S. Military, community leaders, partners, donors, and media to support programs.
• Coordinate resources including volunteers, materials, and supplies for programs and events; oversee volunteer participation.
• Direct volunteers through application processes; manage training, recognition events, and reports.
• May operate a USO or personal vehicle as needed.
• Other duties as assigned by leadership.

Skills

Customer service

Event management

Budgeting

Interpersonal skills

Education

High school diploma

Tools

Microsoft Office Suite

Volunteer management software

Social media platforms

Job description

USO is seeking a Center Operations Specialist (Temporary) to run day-to-day operations at NAS Pensacola. The role focuses on delivering a welcoming, safe environment for service members and families while managing programs, events, and volunteer activities.

The position requires 2+ years in event management or related fields, strong customer service, and the ability to plan and supervise operations with an emphasis on safety and efficiency. This is a temporary 40-hour/week role ending in 2028.