Center Operations Director Float — Patient Access & Growth

ChenMed LLC; Chicago (IL); On-site; USD 84,000 - 119,000; Full time

Job summary

ChenMed is seeking a healthcare operations leader in Chicago to enhance patient experience, optimize appointment slot utilization, and drive workforce planning across a growing network. The role requires a BA/BS in healthcare administration and at least 5 years in medical clinics or hospitals, including 3 years of supervisory experience.

Expect engagement initiatives and continuous care improvements. Leaders will oversee onboarding, retention strategies, and regulatory compliance while ensuring

Qualifications

• BA/BS in Healthcare Administration or related field required
• At least 5 years of related work experience in a medical clinic, hospital setting, or similar environment required
• At least 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required

Responsibilities

• Patient Experience: Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
• Slot Utilization: Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency.
• Slots Quality: Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients
• Available and Accessible: Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
• Disenrollment: Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
• Orphan Patients: Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.
• Center Culture (Engagement): Cultivates a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement.
• Center Workforce Planning: Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
• Onboarding of Line Staff: Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.
• Teammate Retention (Turnover): Implements strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth.

Skills

Relationship building

Data-driven decisions

Team building

Regulatory knowledge

Critical thinking

Organizational skills

Microsoft Office

English fluency

Education

BA/BS in Healthcare Administration

Tools

Microsoft Office

Job description

ChenMed is seeking a healthcare operations leader in Chicago to enhance patient experience, optimize appointment slot utilization, and drive workforce planning across a growing network. The role requires a BA/BS in healthcare administration and at least 5 years in medical clinics or hospitals, including 3 years of supervisory experience.

Expect engagement initiatives and continuous care improvements. Leaders will oversee onboarding, retention strategies, and regulatory compliance while ensuring