Center Operations & Growth Lead - Assistant GM

Kidstrong; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

KidStrong seeks an Assistant General Manager to lead center operations, drive sales, and foster a coaching-focused culture for families and staff. You will work closely with the General Manager to deliver an exceptional experience for kids while achieving business results.

The role requires hands-on leadership, schedule management, and a passion for child development. You will mentor coaches, coordinate onboarding, and support professional growth through LearnUpon and other tools.

Qualifications

• Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable! Comfortable speaking to parents/guardians regarding a variety of topics.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through LearnUpon as required by the HQ Training and Certification team.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Previous experience in management is preferred but not required.
• Practical work experience with Google and Microsoft platforms.
• Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.

Responsibilities

• CENTER OPERATIONS: Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center.
• Typical schedule includes 4 weekdays and 1-weekend shift with hours dependent on center needs.
• Communicate Coach schedule changes using scheduling platforms.
• Sell and schedule events such as camps and parties to maximize center profitability.

Skills

Coaching experience

Child development

Customer service

Leadership

Communication with parents

CRM proficiency

CPR certified

Team management

Program development

Schedule management

Coaching to families

Sports/fitness background

Tools

ZenPlanner

LearnUpon

CareerPlug

ADP

Google Suite

Microsoft Office

Job description

KidStrong seeks an Assistant General Manager to lead center operations, drive sales, and foster a coaching-focused culture for families and staff. You will work closely with the General Manager to deliver an exceptional experience for kids while achieving business results.

The role requires hands-on leadership, schedule management, and a passion for child development. You will mentor coaches, coordinate onboarding, and support professional growth through LearnUpon and other tools.