Patient Onboarding & Retention Specialist

PMR Virginia Holding; Chicago (IL); On-site; USD 28,000 - 40,000; Full time

Job summary

ChenMed is expanding its patient-focused teams in Chicago and seeks an upbeat Member Growth and Onboarding Coordinator. You will guide new patients from enrollment to their first appointment, manage onboarding paperwork, and drive retention through proactive outreach.

Ideal candidates have healthcare experience, strong customer service, and excellent communication. Travel up to 25% may be required during peak enrollment periods; a high school diploma is required, with a BA/BS preferred.

Qualifications

• High school diploma required.
• Two years of sales, operations, or customer service experience in a healthcare setting required.
• Experience with Medicare Advantage population strongly preferred.
• Experience with a value-based healthcare provider preferred.

Responsibilities

• Ensures new patients complete onboarding and attend first appointment.
• Builds relationships with center and sales leaders to support onboarding.
• Develops and uses tools to track progress and identify challenges.
• Follows a standardized onboarding process for consistency.
• Ensures orientation and initial appointment occur within 30 days of eligibility.
• Reaches out to disenrolled patients and coordinates next steps for re-engagement.
• Develops reports to understand disenrollment causes and opportunities for improvement.
• Collaborates with stakeholders to address patient concerns and retention strategies.
• Provides updates on retention outcomes to market and regional leaders.
• Maintains CRM tools to manage onboarding and retention efforts.

Skills

Customer service

Organizational skills

Communication

Microsoft Office

Education

High school diploma

BA/BS degree preferred

Tools

CRM systems

Excel

Job description

ChenMed is expanding its patient-focused teams in Chicago and seeks an upbeat Member Growth and Onboarding Coordinator. You will guide new patients from enrollment to their first appointment, manage onboarding paperwork, and drive retention through proactive outreach.

Ideal candidates have healthcare experience, strong customer service, and excellent communication. Travel up to 25% may be required during peak enrollment periods; a high school diploma is required, with a BA/BS preferred.