Center Operations Director - Elevate Patient Experience

Concentra; Oshkosh (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Concentra in Oshkosh, WI is seeking a Center Operations Director to lead patient care delivery and the daily operation of our medical facility. You will manage staff, coordinate clinical and administrative activities, and drive an exceptional patient experience.

This role emphasizes operational excellence, regulatory compliance, and collaboration with clinicians to improve outcomes. It requires 3+ years of leadership in healthcare or service settings and a Bachelor's degree or equivalent

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• 3+ years of leadership or operations management experience.
• Healthcare or customer service experience preferred.

Responsibilities

• Lead center staff, ensuring high-quality patient care and exceptional service.
• Monitor key metrics like Turn Around Time and patient experience.
• Coordinate scheduling and support to clinical leadership.
• Promote teamwork, quality, safety, and continuous improvement.
• Ensure compliance with state regulations and HIPAA.

Skills

Leadership

Operations management

Customer service

HIPAA compliance

Decision making

Communication

Attention to detail

Problem solving

Education

Bachelor's degree preferred

Some college courses from an accredited college or university or equivalent education and experience

Job description

Concentra in Oshkosh, WI is seeking a Center Operations Director to lead patient care delivery and the daily operation of our medical facility. You will manage staff, coordinate clinical and administrative activities, and drive an exceptional patient experience.

This role emphasizes operational excellence, regulatory compliance, and collaboration with clinicians to improve outcomes. It requires 3+ years of leadership in healthcare or service settings and a Bachelor's degree or equivalent