Center Manager: Guest Experience & Sales Leader

LMAF Wax Group; Hattiesburg (MS); On-site; USD 20,000 - 30,000; Full time

Benefits offered by this job

Discounted waxing services

Competitive hourly wage

Performance bonuses

Employer-paid life insurance

Health insurance and other benefits

Paid Time-Off

Referral programs

Job summary

European Wax Center in Hattiesburg, MS, is seeking a Center Manager to lead guest experience, coach a high-performing team of Guest Service Associates and Wax Specialists, and drive financial and operational results on the floor.

You will model top-tier guest service, manage shifts, and monitor KPIs while ensuring brand standards, safety, and a positive, results-driven culture. This role requires hands-on leadership and a commitment to guest loyalty.

Qualifications

• Proven ability to lead guest-focused teams and drive revenue.
• Experience managing KPIs like Net Sales and Service Dollars per Guest.
• Ability to recruit and coach retail staff for performance.
• Strong communication and team leadership skills.
• Flexibility to work evenings and weekends.

Responsibilities

• Lead center operations to deliver guest experiences that meet brand standards.
• Coach staff on packages, services, and retail products to boost loyalty and sales.
• Manage shifts, schedules, and floor coverage to maximize opportunities.
• Monitor KPIs and provide timely feedback and development coaching.
• Ensure a clean, organized center and compliant safety practices.

Skills

Guest Experience Leadership

Sales & KPI Management

Talent Coaching

Brand & Visual Merchandising

Operations & Scheduling

Tools

POS System

Strut

Planograms

Job description

European Wax Center in Hattiesburg, MS, is seeking a Center Manager to lead guest experience, coach a high-performing team of Guest Service Associates and Wax Specialists, and drive financial and operational results on the floor.

You will model top-tier guest service, manage shifts, and monitor KPIs while ensuring brand standards, safety, and a positive, results-driven culture. This role requires hands-on leadership and a commitment to guest loyalty.