Wax Center Leader: Elevate Guest Experience & Sales

European Wax Center; Hattiesburg (MS); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Discounted waxing services

Performance bonuses

Employer-paid life insurance

Employer-subsidized health insurance

Paid Time-Off

Employee referral programs

Job summary

European Wax Center in Hattiesburg, MS is seeking a Center Manager to lead all aspects of the center, coaching a team of Guest Service Associates and Wax Specialists to deliver an exceptional guest experience while meeting financial and operational goals. The role requires hands-on leadership, floor presence, and accountability for performance, culture, and results.

The Center Manager will develop talent, ensure brand standards, and leverage KPIs to drive guest satisfaction and center

Qualifications

• Must be a strong leader with the ability to coach and develop a high-performing team.
• Proven track record of achieving sales, service, and retail goals.
• Demonstrates brand standards and operational excellence in a retail environment.
• Excellent communication and people-management skills.

Responsibilities

• Lead and mentor a team of Guest Service Associates and Wax Specialists.
• Drive guest experience, service, and product knowledge to maximize revenue.
• Manage schedules, KPIs, and center operations per brand standards.
• Recruit, hire, and retain top talent; maintain a strong talent pipeline.
• Uphold visual and brand standards, inventory control, and safety.

Skills

Guest Experience Leadership

Sales & KPI Performance

Talent Management

Coaching & Mentoring

Brand Management

Operational Excellence

Communication

Team Leadership

Tools

POS System

Job description

European Wax Center in Hattiesburg, MS is seeking a Center Manager to lead all aspects of the center, coaching a team of Guest Service Associates and Wax Specialists to deliver an exceptional guest experience while meeting financial and operational goals. The role requires hands-on leadership, floor presence, and accountability for performance, culture, and results.

The Center Manager will develop talent, ensure brand standards, and leverage KPIs to drive guest satisfaction and center