Center Manager: Guest Experience & Growth Leader

European Wax Center, Inc.; Slidell (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Discounted waxing services

Competitive salary

Life insurance

Health insurance

Paid Time Off

Referral programs

Job summary

European Wax Center, Inc. is seeking a Center Manager to lead all aspects of a center, delivering an exceptional guest experience while achieving financial and operational goals.

You will coach a high-performing team of Guest Service Associates and Wax Specialists, ensuring brand standards and a positive, results-driven culture on the floor with guests and associates. The role focuses on leadership in guest experience, KPI performance, talent development, visual/brand management, and operational

Responsibilities

• Lead and coach a high-performing team of Guest Service Associates and Wax Specialists to deliver exceptional guest experiences.
• Own center performance by meeting or exceeding sales, service, and retail goals.
• Recruit, hire, and retain top talent, maintaining a strong pipeline and filling roles within 30 days.
• Ensure brand standards, visual merchandising, and cleanliness across the center.
• Manage schedules, labor, inventory, and daily tasks to sustain operations and safety.

Skills

Leadership

Guest service

Coaching

Sales leadership

KPIs

Job description

European Wax Center, Inc. is seeking a Center Manager to lead all aspects of a center, delivering an exceptional guest experience while achieving financial and operational goals.

You will coach a high-performing team of Guest Service Associates and Wax Specialists, ensuring brand standards and a positive, results-driven culture on the floor with guests and associates. The role focuses on leadership in guest experience, KPI performance, talent development, visual/brand management, and operational