Center Manager: Guest Experience & Growth Lead

European Wax Center, Inc.; Texas; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Discounted waxing services and retail

Competitive salary plus bonuses

Employer-paid life and AD&D insurance

Health insurance and other coverage

Paid Time-Off

Referral programs

Job summary

European Wax Center, Inc. is seeking a Center Manager to lead all aspects of the center, deliver an exceptional guest experience, and achieve financial and operational goals.

The role focuses on coaching a high-performing team of Guest Service Associates and Wax Specialists, ensuring brand standards, and maintaining a positive, results-driven culture on the sales floor. The Center Manager will lead from the front, engage with guests and associates, and be accountable for performance, culture,

Qualifications

• Experience leading a high-performing guest-service team.
• Proven ability to drive sales, service, and retail results.
• Strong coaching and performance feedback skills.
• Comfort with KPI-driven decision making.

Responsibilities

• Lead and coach a team of Guest Service Associates and Wax Specialists to deliver exceptional guest experiences.
• Own center performance and meet or exceed sales, service, and retail goals.
• Schedule shifts, manage labor, and ensure brand standards and operations excellence.
• Recruit, onboard, and develop talent, maintaining a healthy talent pipeline.

Skills

Leadership

Guest service

Coaching

KPI tracking

Operations

Tools

POS system

Job description

European Wax Center, Inc. is seeking a Center Manager to lead all aspects of the center, deliver an exceptional guest experience, and achieve financial and operational goals.

The role focuses on coaching a high-performing team of Guest Service Associates and Wax Specialists, ensuring brand standards, and maintaining a positive, results-driven culture on the sales floor. The Center Manager will lead from the front, engage with guests and associates, and be accountable for performance, culture,