Center Assistant Manager Wyckoff

The UPS Store; Wyckoff (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

The UPS Store in Wyckoff is looking for a Center Manager to oversee daily operations, manage a team, and ensure exceptional customer service. The ideal candidate will have retail management experience, strong leadership skills, and proficiency in Microsoft Office and Adobe Suites.

This role requires accountability for profit/loss, inventory management, and customer satisfaction. You will also perform cash handling and follow opening/closing procedures, among other responsibilities.

Qualifications

• Two years of retail store operations experience required.
• Strong supervisory, managerial, and leadership skills needed.
• Ability to motivate and lead a team effectively.

Responsibilities

• Monitors and maximizes customer service delivery.
• Implements store marketing programs and oversees inventory.
• Handles cash and performs opening and closing procedures.

Skills

Customer service delivery

Sales skills

Team leadership

Inventory management

Cash handling

Education

Post high school education

Advanced education degree

Tools

Microsoft Office

Adobe Suites

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world‑class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Implements the store marketing program
• Assist store manager with Center financials and prepares/provides reporting
• Assists in managing inventory
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned
• Strong sales skills and sales training ability to lead and motivate team of associates
• Assists store manager in handling the monthly reporting
• Attend management and staff meetings/training seminars
• Cash handling & opening/closing procedures

QUALIFICATIONS

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bonafide management/leadership skills
• Willing to accept full accountability for Center operations