Full-Time Assistant Center Manager

The UPS Store 7171; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

The UPS Store 7171 in Charlotte, NC is seeking an Assistant Center Manager to oversee day-to-day operations and support the Center Manager. The ideal candidate will ensure top-notch customer service, assist in personnel management, and contribute to store marketing programs.

This role requires a high school diploma or GED, one year of supervisory experience in retail or logistics, and strong computer skills. The position offers an opportunity to lead a dynamic team in a retail environment.

Qualifications

• High school diploma or GED required.
• One year of supervisory experience in logistics, retail, or relevant industry.
• Strong computer skills including Microsoft Office and Adobe Suites.

Responsibilities

• Helps with personnel management, including recruiting, training, and scheduling.
• Monitors customer service delivery and satisfaction.
• Reviews daily employee time sheets for payroll processing.

Skills

Supervisory skills

Customer service skills

Microsoft Office

Adobe Suites

Inventory management

Education

High school diploma or GED

Advanced education degree or coursework

Job description

The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world‑class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), one year of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.

Responsibilities

• Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and helps facilitate weekly or monthly staff meetings
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Helps develop and implement the store marketing program
• Helps achieve Center goals and milestones and prepare/provide reporting
• Manages inventory
• Reviews daily employee time sheets and submits for payroll processing
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Advanced education degree, coursework, or tech school desired
• One year of supervisory experience in logistics, retail, or other relevant industry
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong customer service skills and abilities