Center Manager

The UPS Store; Akron (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

The UPS Store in Akron, OH is seeking a Center Manager to run daily retail operations, open/close the center, manage staff, and ensure world-class customer service. You will monitor expenses, prepare reports, and drive profitability for the center.

Strong leadership, communication, and computer skills are required, along with prior store management experience and the ability to lift and maneuver merchandise.

Qualifications

• Post high school education or college coursework is desired.
• Two years of retail store operations experience is required.
• Strong supervisory/leadership skills are essential.
• Excellent computer/internet/software knowledge.
• Must be physically able to lift and move items.
• Ability to listen and lead to motivate a team.

Responsibilities

• Performs personnel management including recruiting, training, scheduling, and coaching associates.
• Schedules work assignments and leads staff meetings.
• Monitors and maximizes customer service delivery and satisfaction.
• Develops and implements the store marketing program.
• Manages center financials and prepares reporting.
• Oversees inventory and payroll processing.
• Maintains center cleanliness, safety, and organization.
• Performs other duties as assigned.

Skills

People management

Leadership

Customer service

Communication

Education

Post-secondary education

Tools

Microsoft Office

Adobe Creative Suite

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations