Center Assistant Manager- Floating Bergen County

The UPS Store 7171; Teaneck Township (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

The UPS Store 7171 is looking for a Center Manager in Teaneck Township, NJ to oversee the daily operations. As Center Manager, you will ensure exceptional customer service, manage productivity, and report to the franchise owner about the center's performance.

The successful candidate should have a bachelor’s degree or relevant coursework, retail management experience, and be proficient in Microsoft Office and Adobe Suites. This role requires strong leadership capabilities, as well as the ability to motivate and manage a team effectively.

Qualifications

• Two years of retail store operations experience required.
• Strong supervisory/managerial skills necessary.
• P&L experience preferred.

Responsibilities

• Monitor and maximize customer service delivery and satisfaction.
• Assist store manager with financial reporting.
• Oversee center maintenance for safety and organization.

Skills

Customer service delivery

Store marketing program implementation

Sales skills

Leadership skills

Education

Advanced education degree, coursework, or tech school

Tools

Microsoft Office

Adobe Suites

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

Responsibilities

• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Implements the store marketing program
• Assist store manager with Center financial's and prepares/provides reporting
• Assists in managing inventory
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned
• Strong sales skills and sales training ability to lead and motivate team of associates
• Assists store manager in handling the monthly reporting
• Attend management and staff meetings/training seminars
• Float and cover between our 8 NJ locations as needed with a focus on Bergen County Locations.
• Cash handling & opening/closing procedures

Qualifications

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations