Center Manager - Aston, PA

The UPS Store 7171; Aston Township (PA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

Sales commission

Health Coverage

Job summary

The UPS Store 7171 in Aston Township, Pennsylvania, is hiring a Center Manager responsible for overseeing daily operations, ensuring exceptional customer service, managing financials, and leading the team. Ideal candidates will have prior retail management experience along with strong leadership and technical skills.

The position includes benefits such as paid vacation, sales commission, and health coverage as part of our commitment to employee well-being.

Qualifications

• Two years of retail store operations experience.
• Management experience with personal and financial accountability.
• Ability to perform physical tasks such as lifting and bending.

Responsibilities

• Performs personnel management including recruiting and training associates.
• Schedules work assignments and facilitates meetings.
• Monitors customer service delivery and satisfaction.
• Manages Center financials and prepares reports.
• Oversees inventory and maintains store cleanliness.

Skills

Strong supervisory/managerial/leadership skills

Excellent computer/internet/software knowledge

Outstanding phone skills

Education

Post-high school education or equivalent

Advanced education degree, coursework, or tech school

Tools

Microsoft Office

Adobe Suites

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. The Center Manager will open and close the center, manage productivity, and ensure the center’s team delivers world-class customer service to all customers. The role involves monitoring cost control and expenses, and providing weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

Overview

The ideal candidate has a post-high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

Responsibilities

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization

Qualifications

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations

Benefits

• Paid vacation
• Sales commission
• Health Coverage