Center Manager

The UPS Store 7171; Delray Beach (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

A prominent retail service provider in Delray Beach is seeking a Center Manager to oversee daily operations, manage a team, and ensure excellent customer service. Responsibilities include personnel management, financial oversight, and marketing program implementation. Ideal candidates will have a post high school education, two years of retail management experience, strong leadership skills, and proficiency in Microsoft Office and Adobe Suites. The position also entails accountability for profit/loss and service delivery levels.

Qualifications

• The ideal candidate should have a college coursework or degree.
• Two years of retail store operations experience required.
• Ability to perform physical tasks like lifting and bending.

Responsibilities

• Manage personnel including recruiting, training, and coaching associates.
• Schedule work assignments and facilitate staff meetings.
• Monitor and maximize customer service delivery.

Skills

Strong supervisory skills

Excellent computer skills

Dynamic personality

Outstanding phone skills

Bona fide management skills

Education

Post high school education

Tools

Microsoft Office

Adobe Suites

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance. He or she must have a clean driving record and be eligible for and willing to become a notary public.

Responsibilities

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

Qualifications

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations