Center Manager

The UPS Store #3985; Sumter (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

The UPS Store #3985 is seeking a Center Manager to run daily retail operations, open/close the center, and lead a team to deliver world-class customer service. The role requires strong supervisory skills, P&L accountability, and proficiency in Microsoft Office and Adobe suites.

The ideal candidate will have post-secondary education and at least two years of retail store operations experience, with a proven ability to motivate a team and manage cost controls."

Qualifications

• Advanced education degree, coursework, or tech school desired.
• Previous store management experience required, including personnel and financial management experience.
• P&L experience preferred.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Bona fide management/leadership skills.
• Willing to accept full accountability for Center operations.

Responsibilities

• Opens/closes the center and manages daily operations.
• Oversees staffing, scheduling, and coaching of associates.
• Monitors customer service delivery and satisfaction.
• Develops and implements the store marketing program.
• Manages center financials and prepares reporting.
• Oversees inventory and payroll processing.
• Maintains center maintenance, safety, and organization.
• Performs other duties as assigned.

Skills

Leadership

Supervisory skills

Customer service leadership

Computer skills

Microsoft Office

Adobe Suite

Listening and leading

Education

Post-secondary education

Tools

Microsoft Office

Adobe Creative Suite

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations