Center Assistant Manager

The UPS Store 7171; Englewood (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

The UPS Store 7171 in Englewood, New Jersey is seeking a Center Manager to oversee day-to-day operations. This role includes ensuring exceptional customer service, managing team productivity, and accountability for profit/loss.

The ideal candidate will have retail management experience, strong leadership skills, and a post high school education. Responsibilities include personnel management, financial oversight, and customer satisfaction monitoring. Join us to make a difference in our center!

Qualifications

• Two years of retail store operations experience is required.
• Dynamic personality with ability to motivate a team.
• Physical ability to perform job tasks (lifting, bending).

Responsibilities

• Perform personnel management including recruiting and training.
• Monitor and maximize customer satisfaction.
• Handle Center financials and reporting.

Skills

Supervisory/managerial skills

Customer service skills

Sales skills

Computer skills (Microsoft Office, Adobe)

Education

Post high school education (college coursework or degree)

Advanced education degree or tech school

Job description

The Center Manager is responsible for the day‑to‑day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world‑class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

Responsibilities

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned
• Strong sales skills and sales training ability to lead and motivate team of associates
• Effectively cover/staff call outs as they arise
• Lead weekly training topics
• Handle first of the month reporting
• Attend management and staff meetings/training seminars

Qualifications

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bonafide management/leadership skills
• Willing to accept full accountability for Center operations