CAT Claims Field Specialist – Property Damage

Nationwide; Michigan; On-site; USD 63,000 - 116,000; Full time

Benefits offered by this job

medical/dental/vision

life insurance

short and long term disabilityCoverage

paid time off

nine paid holidays

401(k) with company match

pension plan

business casual attire

Job summary

Nationwide is seeking a Field Claims Specialist II on the National Catastrophe Property team to support Personal Lines after major disasters. You’ll respond to CAT events nationwide, travel up to 80% and guide policyholders through the claims process with empathy and clarity.

You’ll inspect sites, determine coverages, prepare estimates with Xactimate, and own the full lifecycle of claims from receipt to resolution, often in high-stress situations, while maintaining compliance and service

Qualifications

• Prior field/property claims handling or adjusting experience.
• Proficiency with Xactimate and prior estimate writing.
• Ability to manage claims of varying complexity from start to finish.
• Experience working on-site in catastrophe (CAT) environments.
• Strong customer service orientation in high-stress situations.
• Willing to deploy for extended periods, including long shifts.

Responsibilities

• Conduct on-site property inspections and damage assessments in catastrophe zones.
• Investigate and resolve moderate to complex property claims end-to-end.
• Determine policy coverages and prepare estimates using Xactimate.
• Own the full lifecycle of claims, including reserving and documentation.
• Maintain compliance with regulatory and internal standards; timely resolutions.
• Provide proactive updates to customers throughout the process.
• Collaborate with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities.

Skills

CAT experience

Xactimate proficiency

Customer service

Communication skills

Independent field work

Travel readiness

Education

Undergraduate degree or equivalent

Claims certification training

Tools

Xactimate

Job description

Nationwide is seeking a Field Claims Specialist II on the National Catastrophe Property team to support Personal Lines after major disasters. You’ll respond to CAT events nationwide, travel up to 80% and guide policyholders through the claims process with empathy and clarity.

You’ll inspect sites, determine coverages, prepare estimates with Xactimate, and own the full lifecycle of claims from receipt to resolution, often in high-stress situations, while maintaining compliance and service