CAT Claims Field Specialist – Property

Nationwide; Oklahoma; On-site; USD 63,000 - 116,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) match

Pension plan

Paid time off

Job summary

Nationwide is seeking a Field Claims Specialist II on the National Catastrophe (NATCAT) team. Based nationwide, you’ll respond to major disaster events, travel up to 80% to inspect properties and guide policyholders through the claims process with empathy and accuracy.

You will determine coverages, prepare estimates with Xactimate, manage reserves, and coordinate with internal teams. A hands-on, customer-first approach and strong communication are essential for success.

Qualifications

• Education: Undergraduate degree or equivalent experience.
• Three to five years of related property claims experience or comparable job-related experience, or education preferred.
• Knowledge of insurance theory and practices, property estimating and automated claims systems.
• Must be able to safely access and inspect rooftops using a ladder.
• Proficiency with Xactimate and prior estimate writing experience.

Responsibilities

• Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes, and adjusts reserves according to company practices to ensure reserve adequacy.
• Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.

Skills

Xactimate

CAT claims experience

Customer service

Communication skills

Field inspections

Education

Undergraduate degree or equivalent

Tools

Claims software

Job description

Nationwide is seeking a Field Claims Specialist II on the National Catastrophe (NATCAT) team. Based nationwide, you’ll respond to major disaster events, travel up to 80% to inspect properties and guide policyholders through the claims process with empathy and accuracy.

You will determine coverages, prepare estimates with Xactimate, manage reserves, and coordinate with internal teams. A hands-on, customer-first approach and strong communication are essential for success.